Delivery

Hozzbox does not hold stock. Each piece is printed, pressed or finished once your order is confirmed, which is what makes it possible to put a specific name, date or piece of artwork on it. It also means the timeline below starts at your order, not at a warehouse shelf.

The practical consequence: the sooner you tell us about a mistake, the more we can do about it. Once a personalised item enters production it cannot be re-sold to anyone else.

Orders are produced and dispatched within 3–5 business days. Business days are Monday to Friday and exclude public holidays.

• Order placed — you receive a confirmation email with your order number.
• In production — your design is prepared and printed.
• Dispatched — the parcel leaves us and tracking becomes available.

Transit time is additional to the 3–5 days above and depends on the shipping method chosen at checkout. Delivery options, costs and estimated transit times are shown at checkout before you pay — nothing is added after that point.

A tracking reference is emailed to you when the parcel is dispatched. If you created an account, the same information is on your order in your profile.

Tracking can take up to 24 hours to show its first scan after dispatch. If it has not moved after two business days, contact us and we will chase it.

If your parcel is significantly late, appears stuck in transit, or arrives damaged, email support@hozzbox.com with your order number and, for damage, a photograph of the item and the packaging.

Damaged or incorrect items are covered by our returns and refunds policy — you do not pay to return something that arrived wrong.

Check the address on your confirmation email as soon as it arrives. If it is wrong, tell us straight away: while an order is still in production we can usually correct it, but once a parcel has been dispatched the address cannot be changed.

A parcel returned to us because the address was incorrect can be re-sent, though the return journey and re-delivery are chargeable.