Terms & conditions

These terms apply when you buy something from hozzbox.com. Placing an order means you accept them. They sit alongside our returns policy, delivery information and privacy policy, which form part of the same agreement.

An order is an offer to buy. The contract forms when we confirm the order by email. Until then we may decline an order — for example if an item cannot be produced as requested, if a price was listed incorrectly, or if the personalisation submitted cannot be printed.

If we decline, you are not charged, and anything already taken is returned in full.

Items are produced after the order is confirmed. Production and dispatch take 3–5 business days, with transit time on top; the delivery page sets out the full timeline.

Because each piece is made individually, slight variation in placement and colour between one item and the next is normal and is not a fault. Screens also render colour differently from fabric.

When you submit a name, a date, an image or any other content to be printed, you confirm that you have the right to use it — that it is yours, or that you have permission from whoever owns it.

We will not print content that infringes someone else's trade mark or copyright, or that is unlawful, hateful or obscene. If we decline an order for that reason we will tell you and refund it in full.

You keep ownership of what you submit. We use it only to produce your order and to handle any reprint or return arising from it.

Prices are shown on each product page in US dollars. Delivery cost is shown at checkout before you pay. Nothing is added afterwards.

Payment is taken at checkout through PayPal or Stripe. If a price is displayed in obvious error, we will contact you before producing the order and you may confirm at the correct price or cancel.

While an order is in production, email us and we will change or cancel it at no cost — including corrections to a personalisation. Once dispatched, a change becomes a return under the returns policy, which gives you 30 days.

If we get something wrong, we will put it right: a remake, or a refund under the returns policy. Nothing in these terms limits any right you have under consumer law that cannot be limited by agreement.

We are not responsible for delays caused by a carrier, by customs, or by an incorrect delivery address supplied with the order.

Product photography, designs and text on this site belong to Hozzbox and may not be reproduced for commercial use. You may of course share links to it.

We may update these terms; the version in force is the one published here when you place your order, and the date at the top tells you when it last changed.