Contact

Write to support@hozzbox.com. It is the fastest way to reach a person, and it is the same inbox the order pages send you to.

You can also call +1 (518) 801-3001.

Include your order number. It is on the confirmation page you saw after paying, and in your account under Orders. With it we can find the order in one step; without it we are searching by name and guessing.

What applies to a late parcel, a damaged item, a cancellation or a refund is set out on Shipping & returns — that page reads the shop’s live policy, the same one the checkout charges by, so it is the authority rather than anything written here.

Payments are handled by PayPal and card details never touch this site, so we cannot see or change a card. If a payment was taken for an order that was later cancelled, email us with the order number — that money is owed back to you and we will return it to the account it came from.

• An order placed with another retailer through a link on this site — that retailer took the payment and is the only party who can change or refund it.
• Anything needing your password. We will never ask for it, and a message that does is not from us.

Hozzbox is the shop; what it makes and who runs it is on the about page. How we handle what you send us is in the privacy policy.